The level of communication in an institution will tell something about their culture and can affect the brand. Besides, effective exchange of information determines the kind of results at work. For this reason, any company sensitive about its brand or their success in the market place should invest in workplace communication training. They should also come up with clear policies about exchange of information within the organization and give guideline to all employees.
One of the most important aspects of any communication training in the workplace is email etiquette. Most companies have email addresses for their employees used to make their work easier within the organization. Staff members use such email account to pass important messages within or outside the organization that enable smooth running of business in the firm. However, if not properly used they could cause confusion and risk safety of information.
When writing emails to fellow staff, employees must do so professionally. The language used must be modest and simple to understand. The subject must be clear and relevant to the role of the recipient. This way, the addressee will be able to respond to the request effectively. Emails that are not clear act as a distraction to the recipients and have direct impact on their productivity.
It is also polite for employees to include full official contact details and company logo in their signature. This enables to recipient contact the sender easily in case clarification is required. It also gives the company an opportunity to reinforce its brand especially where sending emails to external parties is involved.
If there is a message for the public, businesses need to have specific people doing it. A good idea is to have a corporate affairs department handling messages to the outside world on behalf of the company. This will help maintain a good image for the company. Having just any staff talking to the outside about important information could raise credibility issues or cause confusion even among workers.
Another important aspect of workplace communication is use of the telephone. All employees should practice telephone etiquette when calling the other staff members and especially customers. Poor etiquette can send the wrong picture about a company. Again, it is also useful to make sure all telephone calls are attended to so that clients do not have their concerns unattended.
Any professional should have the right attitude during work. Today, people look for effective services and this involves answering any concerns within a reasonable time. Any professional leaving their telephone unattended or ignoring calls does not meet the requirements of a modern marketplace. Growth in technology enables one to record or trace any missed calls for follow-up. Make sure to let the caller feel your concern and value of their call to your business. However, strive to offer comprehensive assistance at all times both to members of staff and clients any time they call.
Face to face communication among staff members must be maintained at professional standards. Rude and inappropriate language must never be allowed at the workplace. The best way to do this is to have a detailed employee code of conduct which all employees must adhere to without compromise.
One of the most important aspects of any communication training in the workplace is email etiquette. Most companies have email addresses for their employees used to make their work easier within the organization. Staff members use such email account to pass important messages within or outside the organization that enable smooth running of business in the firm. However, if not properly used they could cause confusion and risk safety of information.
When writing emails to fellow staff, employees must do so professionally. The language used must be modest and simple to understand. The subject must be clear and relevant to the role of the recipient. This way, the addressee will be able to respond to the request effectively. Emails that are not clear act as a distraction to the recipients and have direct impact on their productivity.
It is also polite for employees to include full official contact details and company logo in their signature. This enables to recipient contact the sender easily in case clarification is required. It also gives the company an opportunity to reinforce its brand especially where sending emails to external parties is involved.
If there is a message for the public, businesses need to have specific people doing it. A good idea is to have a corporate affairs department handling messages to the outside world on behalf of the company. This will help maintain a good image for the company. Having just any staff talking to the outside about important information could raise credibility issues or cause confusion even among workers.
Another important aspect of workplace communication is use of the telephone. All employees should practice telephone etiquette when calling the other staff members and especially customers. Poor etiquette can send the wrong picture about a company. Again, it is also useful to make sure all telephone calls are attended to so that clients do not have their concerns unattended.
Any professional should have the right attitude during work. Today, people look for effective services and this involves answering any concerns within a reasonable time. Any professional leaving their telephone unattended or ignoring calls does not meet the requirements of a modern marketplace. Growth in technology enables one to record or trace any missed calls for follow-up. Make sure to let the caller feel your concern and value of their call to your business. However, strive to offer comprehensive assistance at all times both to members of staff and clients any time they call.
Face to face communication among staff members must be maintained at professional standards. Rude and inappropriate language must never be allowed at the workplace. The best way to do this is to have a detailed employee code of conduct which all employees must adhere to without compromise.
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